Delete SafeTV Account

SafeTV Agent is the Android app that blocks chosen YouTube channels, YouTube Shorts or YouTube on a child's device. It is managed from a SafeTV parent account. On this page you can delete that parent account and the personal data linked to it. You can also delete it inside the SafeTV Agent app under Account → Delete account. Uninstalling the app does not delete the account.

To delete your account, sign in with the SafeTV parent account you want to delete (email and password, or Google). You will come back to this page and confirm it's you: with Google again for a Google account, otherwise with your password.

Forgot your password? Reset it.

• Your email address, password, name and the link to your Google account (if you use Sign in with Google) are deleted immediately.
• You are signed out on every browser and phone, including the SafeTV Agent app.
• Your SafeTV Premium record (purchase token, plan, status and dates) is deleted. Deleting the account does not cancel a Google Play subscription. To stop it, cancel it in Google Play > Subscriptions (Premium stays active until the end of the period you paid for).
• Your devices are disconnected from the account. The link between you and your SafeTV Agent devices is removed, and password reset links for the account stop working.

• Device records. A disconnected device keeps its current rules so it stays protected and can be connected to another account. Its record holds a random device ID, the device model, the Android and app version, whether protection is on, and its rules. It does not hold your name or email address. To have a device record deleted too, uninstall SafeTV Agent on the device and email us its device ID (shown in the app under Pair with Parent App).
• Change history. Each device keeps a history of rule changes for security. It contains random account and device IDs, not your email address, plus a one-way hash of the IP address and a shortened browser/app identifier. It keeps the newest 1,000 entries per device and is deleted with the device record on request.
• Security and hosting logs. Short-lived counters that limit repeated sign-in and reset attempts expire within an hour. Our hosting provider keeps request logs (such as IP address and time) for a limited period for security, after which they are deleted automatically.
• Purchase protection. If you had SafeTV Premium, we keep a one-way hash of the Google Play purchase token, linked to a random ID that no longer points to a person. It holds no name or email address and exists only so the same purchase cannot be moved to another account.
• Backups and legal duties. Data can remain in a database backup for a limited period until that backup is deleted, and we keep information where the law requires us to.

Use Reset password (or Sign in with Google, if you created the account with Google) to get back into your account, then delete it here.

Or email support@safetv-agent.app from the email address of the account, with the subject "Delete my SafeTV account". We confirm the request and delete the account within 30 days.